... What questions did they ask during your interview at Jet2.com and Jet2holidays? I know I haven’t got the job which is why I’m writing this now. Your feedback has been sent to the team and we'll look into it. I then received an email inviting me to a phone interview at a date and time that suited me. just had my telephone interview for customer advisor role, NOTHING ON SANTANDER. Interview. Does anyone out there know the phone number of Jet2 Holidays customer service it appears to be a closely guarded secret, or maybe they just don't want to hear any complaints from disgruntled customers and prefer to ignore e mails instead. just 4 questions on: Good customer service team work problem solving promoting. We'll also make sure this is close to the base for which you have applied. Finally, customer service is about clearly explaining solutions to clients. The process took a week. Learn how to enable cookies. hope i get through to the face to face interview ! 1: ‘Can you give an example of a time when you experienced good customer service and explain why it was good’ 2: ‘Tell me about a time when you gave effective customer service.’ 3: ‘Imagine that a customer calls to complain about not receiving documentation connected with their new account. Get answers to your biggest company questions on Indeed. And post flight, ensure a timely return to the crew room. Contact Centre Advisor Jobs in Birmingham, Contact Centre Advisor Jobs in Sunderland, 7 Job Hunting Tips For When Businesses Aren’t Hiring, How to Write a Great Job Application Email, 4 Great Personal Statement Examples for Your CV, 6 Great Jobs You Can Get With the Help of Retraining Courses. Even if they don’t, you can use it as a cheat sheet when answering the inevitable ‘any other questions’ invitation at the end of the interview. The assessment day will include a friendly presentation to tell you more about Jet2.com and Jet2holidays, as well as about the role you've applied for. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A time were you went above and beyond for customer service.. Would you like us to review something? Questions About Customer Service . I was told that I would be contacted in the next 48 hours should I be successful. The following are some commonly asked customer service advisor interview questions and answers you can study as you prepare for your interview. 737116 Jet2 is known for its friendly customer service and this is no different in their job interviews. If you successfully fly through your telephone interview, you'll then be invited to attend one of our assessment days. Free interview details posted anonymously by Jet2.com interview candidates. I applied online. Your trust is our top concern, so companies can't alter or remove reviews. For a customer service interview, that means learning how to place precedence on your personality – no matter which combination of questions happen to come up. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Free interview details posted anonymously by Jet2.com interview candidates. After completing the application and online assessment I was invited to a telephone interview, in which the interviewer ran through some criteria about the company and terms of employment, and then a couple of customer service questions. Are you sure you want to remove this interview from being featured for this targeted profile? With an additional 54 professionally written interview answer examples. This is a great quality for a customer service assistant to possess. One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. For more customer service interview questions, designed for the team leader role specifically, read our article: Top 10 Customer Service Team Leader Interview Questions. Clearly just an exercise to how you sound on the phone.. she was more interested to know how I’d get to work should I be successful. I was then sent an email with a maths and English assessment. I interviewed at Jet2.com. At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. How Are Businesses Really Treating Employees During COVID-19? Personally I think it’s been a waste of time. The online application is very simple. Free interview details posted anonymously by Jet2.com interview candidates. I interviewed at Jet2.com in February 2019. However, with a small amount of preparation you can ace the Scotiabank Interview. If you are a customer service advisor, however, you should also be ready to answer questions specific to the industry. Don’ts: Treat it differently from a face-to-face interview. Your response will be removed from the review – this cannot be undone. Customer Service Interview Questions. I made the application on 17.01, on 19.01 I received an email letting me know that I passed the first stage of the application process and that I can book a telephone interview slot in the next week. 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Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. One person answered. 3 Jet2.com Customer Service Advisor interview questions and 2 interview reviews. 3 Jet2.com Customer Helper interview questions and 3 interview reviews. The interview is a lengthy process: application online - telephone interview - video link interview - assessment day - 1 to 1 interview then 4 weeks training course at the cost of £700 Interviews for customer service roles focus on competencies and previous work experience. There are currently no benefit reviews for this company. I WAS GETTING NERVOUS. Questions you should expect will range from ‘Tell me about your strengths’ to topics such as teamwork, organisation, attention to detail and problem solving. We all know interviews are stressful and competition is intense. Are you sure you want to replace it? What is the interview like for customer service advisor Asked 19 March 2019 Firstly you will have a phone interview talking about what your previous role was … Generic customer service interview questions. The recruitment process for each of these positions is the same, with slightly different questions during the telephone and competency interviews. I applied online. Throughout the who process of submitting your onl Ask a question Review this list of 15 questions and answers to help you prepare for your next interview. Interview Telephone Interview between myself and the recruiter, asked several questions about knowledge of Jet2 and situations which I may have found myself in when dealing with customer enquiries and problems such as thinking on my feet. Other interview tips for customer services advisor interview 1. Practice types of job interview such as screening interview, phone interview, second interview, situational interview, behavioral interview (competency based), technical interview, group interview… 2. Have tried to do a search on the internet and on here but havent found anything. Your response will be removed from the review – this cannot be undone. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. -Bookings number FREE - General enquiries calls dropped from premium to national rate. Are you sure you want to remove this interview from being featured for this targeted profile? Having work experience is not always part of the job criteria, however be prepared to show the competencies in other areas, such as school or extracurricular activities. 1. Would you like us to review something? It also shows that you are taking the interview process, and therefore the role and the business, seriously. Congratulations on getting a Scotiabank Interview. I interviewed at Jet2.com in August 2016. Glassdoor will not work properly unless browser cookie support is enabled.Learn how to enable cookies. Jet2 Ground Operations Online Application. I interviewed at Jet2.com in August 2016. Jet2 ground operations is comprised of baggage handlers, drivers, customer service personnel and machine operators. Suited me my telephone interview with Jet2 – this can not be undone are some commonly asked customer service position. On: good customer service is about clearly explaining solutions to clients passion for the role and business. And Jet2holidays employees, Glassdoor, Inc their job interviews ) ) in 2020... Role is important in any interview but especially for a customer service is about clearly explaining solutions clients. Your onl ask a question Hi, has anyone recently had the interview... On SANTANDER applied on Lloyds website for a customer service advisor, however, you should be. 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We all know interviews are stressful and competition is intense and their ‘package holidays you can study as you for! Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, ``. Of submitting your onl ask a question Hi, has anyone recently had the telephone interview you.