Providing services and resources council. A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. The Minutes of Meetings of West Dunbartonshire Council held on (a) 28 March 2018 (Ordinary); and (b) 9 April 2018 (Requisitioned) were submitted and approved as correct records. If you have a question that needs an answer, please use our Contact Us section, Scottish Housing Regulator - Significant Performance Failures, The Scottish Housing Regulator's guide for tenants and service users, West Dunbartonshire Council Engagement Plan. Use this comments section to discuss problems you have had with West Dunbartonshire Council, or how they have handled your complaints. 4.5 Time taken to process new housing benefit applications narrowly missed ... 4.11 The Council adopted the West Dunbartonshire Self Evaluation Framework in ... range of sources including complaints data and surveys of service users (both external (citizens) and internal (other parts of the Council)). provide you with a full response to your complaint as soon as possible and within 20 working days. Complaints dealt with at Stage 1 will be responded to within five working days: Stage 2 (Investigation) For issues not resolved at front line or that are more complex. Housing Complaints ; Service Standards ; Tenants Satisfaction Survey; Charter Performance Report 2019/20; Landlord Report 2018/2019; Scottish Housing Regulator - Significant Performance Failures; The Scottish Housing Regulator's guide for tenants and service users; Tenant Involvement - Our Performance ; West Dunbartonshire Council Engagement Plan Stage 2 deals with two types of complaint: those that have not have been resolved at Stage 1 and those that are complex and require a detailed investigation. Inspection report Inspection report for West Dunbartonshire Council Sheltered Housing page 4 of 8 East Dunbartonshire Council 12 Strathkelvin Place Kirkintilloch G66 1TJ. West Dunbartonshire Council • We have found the 2010 Act very useful and have served numerous DCN’s over the last few years. By Democrat reporter A report assessing the Council’s housing service has highlighted a number of positive improvements in the past year. picture 1. You should use the complaints procedure if you believe that: Some problems or enquiries are not complaints. They can also be contacted by mail and online contact form if required. The service is based in West Dunbartonshire Council offices in Clydebank, and is managed by a Home Care Manager (Sheltered Housing). 3 rd quarter of 2017/18 Scottish Housing Regulator (SHR) SHR will monitor the council’s progress in addressing the weaknesses identified in relation to aspects of tenant satisfaction, complaints handling, time taken to re-let With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. The service provides personal care and practical support to assist people to remain living in their own home. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. It is easier to resolve complaints if made quickly and directly to the service area concerned, Staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to our Citizen Relations Team to take forward. In all big organisations like ours, things sometimes go wrong. Local authority area West Dunbartonshire Council complaints procedure, Scottish Housing Regulator information factsheet on complaints. If our investigation will take longer than 20 working days, the Citizen Relations Team will tell you and agree revised time limits, we will keep you updated on progress where possible. picture 2. West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. It is easier to resolve complaints if made quickly and directly to the service area concerned, Staff will try to resolve the matter for you on the spot or if they cannot and further action is required they will let you know and pass this to our Citizen Relations Team to take forward. An assessment of the West Dunbartonshire Council benefits team is planned for the 3 rd quarter of 2017/18. Please don't include any personal or financial information, Details of any older upheld complaints are published at www.careinspectorate.com. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. By Democrat reporter A report assessing the Council’s housing service has highlighted a number of positive improvements in the past year. OPEN FORUM . Cordale Housing Association is a community based housing association and registered charity operating in the Renton area of West Dunbartonshire. To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. Housing First Scotland belongs to everyone who is helping Housing First become the first response for people whose homelessness is made harder by experiences such as trauma and addictions. How to make a Complaint to West Dunbartonshire Council. Housing First is normal, it’s fairer, it works – and we all benefit. Housing First Scotland. Your views matter to us. The service provides housing support and care at home to individuals living in their own tenancies. tell you the name of the officer handling your complaint. We have failed to do something that you expected. Organisational learning from complaints about SHR Michael Cameron - TIS Rent Setting and Affordability event - 24 October 2019 ... Glasgow and West of Scotland Forum of Housing Associations consultation response - received 14 August 2020 ... West Dunbartonshire Council, 16 Church Street, G82 1QL. The complainants raised a number of concerns regarding the handling by West Dunbartonshire Council (the Council) of planning applications for the Site submitted by a developer (the Developer) and what they saw as unauthorised development. This site uses cookies to help us improve the site Find out more about cookies. How to Complain Complaints should be brought to the attention of staff directly involved, or their manager, to be dealt with as they arise (this is stage 1 of the complaints process). 2017/18. The Ombudsman is happy to receive enquiries by phone, post, email or even in person, and their complaints form can also be downloaded and submitted online via their website. For advice and assistance with any aspect of the above please contact the Housing Management department at Clydebank Housing Association. Providing services and resources for residents, businesses and visitors in West Dunbartonshire. With just over 300 properties we are West Dunbartonshire's smallest public sector landlord but we like to think we are one of the best! The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing … 4.5 Time taken to process new housing benefit applications narrowly missed ... 4.11 The Council adopted the West Dunbartonshire Self Evaluation Framework in ... range of sources including complaints data and surveys of service users (both external (citizens) and internal (other parts of the Council)). Therefore you don't need to use the complaints procedure if: If someone has done a great job or helped you out or you simply wish to thank us for something you, please tell us what happened. Published. You can find contact details for West Dunbartonshire Council above. The council’s report states: “Over the past 24 months the Housing Improvement Board (HIB) has monitored closely key work-streams aimed at … West Dunbartonshire Council can be contacted by telephone on 01389 737000 (Main Switchboard - office hours only). In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. You want to report a repair (like a street light or pot-hole). Your views matter to us. for example your National Insurance or credit card numbers. 3 rd quarter of 2017/18 Scottish Housing Regulator (SHR) SHR will monitor the council’s progress in addressing the weaknesses identified in relation to aspects of tenant satisfaction, complaints handling, time taken to re-let Department of Social Work and Health, 85 - 87 Kilbowie Road, Clydebank, G81 1BL West Dunbartonshire Council Sheltered Housing 55.906590-4.404305 G81 1BL West Dunbartonshire Council Sheltered Housing West Dunbartonshire Council Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. Providing services and resources for residents, businesses and visitors in West Dunbartonshire. Cordale Housing Association. The service responsible will give you advice about these. The local authority has faced criticism over the waiting list and claims it has allowed some local streets and housing schemes to deteriorate and demolished homes which could have been renovated. They can also be contacted by mail and online contact form if required. West Dunbartonshire Council Sheltered Housing has been registered with the Care Commission since October 2004, to provide a Housing Support and Care at Home service. To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. In Writing: West Dunbartonshire Council, Citizen Relations, 6-14 Bridge Street, Dumbarton, G82 1NT Please note by calling or completing the online form your complaint will reach us quickly. Please note by calling or completing the online form your complaint will reach us quickly. West Dunbartonshire Council Home Care Service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. West Dunbartonshire (Scots: Wast Dunbartanshire; Scottish Gaelic: Siorrachd Dhùn Breatann an Iar, pronounced [ˈʃirˠəxk ɣumˈpɾʲɛʰt̪ɪɲ ə ɲiəɾ]) is one of the 32 local government council areas of Scotland.The area lies to the west of the City of Glasgow and contains many of Glasgow's commuter towns and villages. Complaints There have been no complaints upheld since the last inspection. If you have a question that needs an answer, please use our Contact Us section, Complaints Handling Information April 2017 – March 2018. Social housing in the West End of Dumbarton. Councillors in West Dunbartonshire have abandoned plans to transfer up to 5,000 homes to housing … 2017/18. West Dunbartonshire Council Service provider number: SP2003003383 Care service number: CS2004077075 If you wish to contact the Care Inspectorate about this inspection report, please call us on 0345 600 9527 or email us at enquiries@careinspectorate.com Inspection report continued West Dunbartonshire Council Home Care Service, page 2 of 31 Single-line address, no stamp required:Freepost SPSO, telephone: 0800 377 7330Fax: 0800 377 7331Text: 0790 049 4372Web: www.spso.org.uk. West Dunbartonshire Council Complaints Email & Phone | Resolver picture. In the year from 1st April, 2017 - 31st March 2018 West Dunbartonshire Council managed a total of 451 complaints. My west dunbartonshire youallows. West Dunbartonshire Council has defended its record after figures revealed that nearly 4000 people in the area are waiting for a council house. West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. You want to write to us objecting about a proposal (like a planning application or traffic order). for example your National Insurance or credit card numbers. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. In all big organisations like ours, things sometimes go wrong. There are also certain kinds of "appeals and reviews" that, by law, we must handle in a certain way. West Dunbartonshire Council drops housing transfer plan. In viewing this guide we hope that we have helped some neighbours improve their relationship. You always have the option of contacting the following elected representatives at any stage: Please don't include any personal or financial information, We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. The complainants raised a number of concerns regarding the handling by West Dunbartonshire Council (the Council) of planning applications for the Site submitted by a developer (the Developer) and what they saw … Housing information from West Dunbartonshire Council. An assessment of the West Dunbartonshire Council benefits team is planned for the 3 rd quarter of 2017/18. Housing Complaints In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. Specific complaints and conclusions The complaints which have been investigated are that the Council: These include things like school admission appeals, housing benefit/council tax, social work appeals and homeless persons reviews. Housing stock. This site uses cookies to help us improve the site Find out more about cookies. treat your complaint fairly and ensure we thoroughly investigate it. Tel: 0300 123 4510 Email: Customer Services Our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone. With just over 300 properties we are West Dunbartonshire's smallest public sector landlord but we like to think we are one of the best! If you are still unhappy once you have a final reply from us you can then contact Scottish Public Services Ombudsman. Details of any older upheld complaints are published at www.careinspectorate.com. Social housing in the West End of Dumbarton. Stage 1 allows five working days or less to resolve your complaint, unless there are exceptional circumstances. Cordale Housing Association. 21 June 2012. West Dunbartonshire Council Learning Disability Service was registered by the Care Inspectorate on 1 April 2011 to provide a service to adults with learning disabilities living in their own homes. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing… Cordale Housing Association is a community based housing association and registered charity operating in the Renton area of West Dunbartonshire. Complaints There have been no complaints upheld since the last inspection. The service is operated and managed from a number of locations throughout West The Ombudsman also expects you to have made a formal complaint to the Council and have received our final response. If you are not satisfied with the outcome of this resolution, or if you do not wish to pursue this option, please contact us to submit a stage 2 complaint at: If they are unable to resolve the matter for you or you did not feel comfortable going directly to the service area, please contact the Citizen Relations Team, By E-mail: customer.relations@west-dunbarton.gov.uk, In Writing: West Dunbartonshire Council, Citizen Relations, 6-14 Bridge Street, Dumbarton, G82 1NT. Initial complaints should be directed to West Dunbartonshire Council directly. West Dunbartonshire Council can be contacted by telephone on 01389 737000 (Main Switchboard - office hours only). Our principal aims are to build and manage social rented housing within Renton for … For advice and assistance with any aspect of the above please contact the Housing Management department at Clydebank Housing Association. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing… A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. • There is a resource issue associated with this . Council's new building | West Dunbartonshire Council picture. Comments are moderated so may not appear immediately. The service provides assistance to mainly older adults in their own homes by providing … In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. Find out about council tax bands, apply for housing benefit, report anti social behaviour & more. In viewing this guide we hope that we have helped some neighbours improve their relationship. • There is a resource issue associated with this . You must make any such complaint within twelve months of the problem arising. Businesses. Our principal aims are to build and manage social rented housing within Renton for the benefit of our tenants and the wider community. How to make a Complaint to West Dunbartonshire Council. Inspection report Inspection report for West Dunbartonshire Council Sheltered Housing page 4 of 8 The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing Associations. acknowledge receipt of your complaint within two working days, discuss the complaint with you if necessary to understand why you remain dissatisfied and what outcome you are looking for. Information from West Dunbartonshire Council. 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